"backup files" button doesn't do anything
i'm running vista, and in the backup and restore center. I click on the back up files button and nothing happens! Clicking change settings does nothing!
The restore files button works. Any ideas?
Keys to the Problem "backup files" button doesn't do anything
· Was it working fine before? If so then, do you remember making any change to the computer after which the issue started?
Try the steps below and check if it helps.
Temporarily disable the antivirus software running on the computer and check if it helps.
Disable antivirus software
Antivirus software can help protect your computer against viruses and other security threats.
In most cases, you shouldn't disable your antivirus software.
If you have to temporarily disable it to install other software, you should
re-enable it as soon as you're done.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
If step 1 fails then, place the computer in a clean boot state and troubleshoot the issue.
You can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot." A clean boot
helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
(Step 1: Perform a clean boot)
If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source: http://support.microsoft.com/kb/929135
Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting.
Run System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 and check if it helps.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Hope this helps.
Let us know if you need further assistance.
Thanks and Regards,
Santosh Y – Microsoft Support
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How to Fix "backup files" button doesn't do anything with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your computer. When you open SmartPCFixer, it will perform a scan.
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